1-888-963-8986 or 1-559-207-0545
Commercial Flights

Frequently Asked Questions – Commercial Flights

Frequently Asked Questions – Commercial Flights

 

We are putting the 1Papaya.com spin on the luxury air experience. We can identify the best airlines and routes flying to any given location, describe the seating and cabin options in detail, and explain why one option is preferable all from firsthand experience. We are committed to offering an air experience that exceeds your expectations and is tailored to your personal needs. Whether you need a two-month multi-destination itinerary that takes you from New York City to Japan, Australia, and on to Fiji, or a family flight from Los Angeles to New Delhi, 1Papaya.com will account for every detail to create your ideal air itinerary. Our expertise and in-depth knowledge mean access to flights, seats, and amenities such as hard-to-secure first or business class mileage tickets, coveted in-flight suites, and details on the most efficient routes to-and-from every global destination.

What does 1Papaya.com require to efficiently and expeditiously fulfill my request?

We require the following:

  • Date of Birth
  • Full legal names as they appear on your driver’s license.
  • Full legal names as they appear on your passport. This also applies to all guests traveling with you.
  • We prefer this over copies of the passport if possible.

What is the best method of contact for 1Papaya.com: Email vs. Phone?
In order to offer the most personalized and professional level of service and attention to your request, info@travelisswell.com is the best form of communication for us. It’s especially important we have all details in writing in case mistakes are made/to revert back to. Email also allows us to work on multiple requests at a time which servicing you most efficiently and expeditiously. Should a phone call be necessary, we will be happy to schedule one with one of our staff.

Can 1Papaya.com Hold My Fare?
We can hold SEATS, but not FARES. When we say “place on hold” for you, we mean that we will place the reservation on hold but cannot promise the flight prices will not change, only that we will hold X number of seats from being sold on that particular flight.

Which Air Services are Complimentary and Which Require a Ticketing Fee? Do We Handle Domestic (Inside US) Air?
We will handle all international air complimentary as long as they have a ground itinerary with 1Papaya.com or any member of 1Papaya, Inc. family of travel web sites. We will only handle domestic air reservations if you have a domestic ground trip with us. This is the only circumstance where we will handle domestic air when it ISN’T part of an international ticket. For any further questions about when a domestic flight would be booked, please contact a member of the air department.

If you do NOT have a ground booking with us and you would like us to book economy international air, there will be a $35 per person ticketing fee.

I want to book international air with 1Papaya.com. I have an itinerary with 1Papaya.com , but I have 4 passengers all coming from different destinations within the US to reach the international departure gateway. Will 1Papaya.com book these?
In certain cases, we will secure the domestic US {or Canada} air ticketing for you if it can be booked as part of the same international ticket. For any further questions about when a domestic flight would be booked, please contact a member of the air department.

Can I fly one-way or to multiple cities?
Yes! 1Papaya.com offers both one-way and multi-destination travel! If you are requesting a multi-destination itinerary, you will be able to enter a maximum of five flights for up to eight passengers. Your multi-destination trip can either be an open-jaw or a circle trip.

How will I know my reservation is confirmed?
All existing reservations may be viewed at any time by accessing the My Trips section of our website. You will need your itinerary number and the e-mail address you entered during the request process. From here you can retrieve and print your itinerary (including confirmation of your purchase price) by clicking the printer icon on the top right of the page. This page serves as confirmation of your reservation and also your receipt. If you do not find your booking in the My Trips section of our website, please contact us.

Why is the itinerary I want not available?
Because airline inventory is constantly changing, we are unable to guarantee the availability or price of any flight until the purchase is completed, especially during peak travel periods and major holidays.

At the time of your flight search, our display shows the lowest fare available from the airlines for the dates and times you requested … but it is possible for someone else to purchase the last tickets at the quoted price or for the airlines to raise the price before you complete your purchase.

Please note, for some itineraries, if you requested a First or Business class seat, it may not be available on all or some of your flights because it either may not offered by your carrier or is not available on the type of aircraft your flight is operated on.

How do I confirm my seat assignments?
You’ll need to call the airline directly. In most cases, we will work on securing the best possible seats for you and your guests.

On certain flights, the airline will allow us to request seats on your behalf, but these are only requests, and need to be verified with the airline.

How far in advance can I make my airline reservation?
You can make a reservation for your flight up to 330 days in advance of your check-in date!

Things to know before you buy:

Before you buy an airline ticket through our web site, you should know that:

  • Most non-refundable tickets are non-transferable, nonrefundable and cannot be cancelled, refunded or exchanged. Once issued, airlines do not allow passengers to assign tickets to other people or change names on tickets.
  • If you decide to select your itinerary from a list of available fares, airline policies vary. If changes are permitted, many airlines require that the changes to your itinerary be made prior to the original date of departure, and will incur a minimum of a $100 change fee per ticket on domestic flights and $200 per ticket on international flights.
  • If you are able to make changes to your itinerary, your fare may be higher.

Here are some other helpful tips:

  • For security, all reservations must be made in the exact name of the person traveling. This must include complete middle names The name on the ticket must match your government-issued photo ID – nicknames cannot be used. If you use a suffix such as Sr., Jr., III etc. please be aware that this extension will be added immediately after your last name on your confirmation, e.g. Smith III. For international travel, the name on the reservation must be exactly as it appears on the traveler’s passport.
  • Seat assignments will be made at the airport on the day of departure. For advance seat assignments, please contact your airline directly.
  • We will not sell tickets to unaccompanied minors under age 18. An adult (over the age of 18) must accompany persons under 18.
  • U.S. billing addresses are required for all ticket purchases.
  • U.S. delivery addresses are required for any paper ticket shipment.
  • If you’re traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries.
  • Purchasing an airline ticket does not guarantee a passenger’s ability to enter the chosen country of destination, nor do we take responsibility for determining passenger eligibility enter any specific country.
  • Confirming Your Flight Status
  • Since airline schedules change frequently, it is your responsibility to call the airline and confirm your flight status at least 24 hours before each departure.

Please call us directly at 1-888-963-8986 or 1-559-207-0545 if you have additional questions about your airline reservations or ticketing.

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